yyph Privacy Policy – How We Handle Your Personal Data
At yyph, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use yyph.onl, how we use and protect that information, and what rights you have as a registered member. We are committed to handling your data responsibly and in line with applicable data protection standards in the Philippines. If you have questions after reading this page, the FAQ is a good place to start before reaching out to our support team.
Your Data, Your Rights
This policy applies to all registered members and visitors of yyph.onl in the Philippines. We only collect what we need to run your account safely.
What We Collect and Why
We only gather the information needed to keep your yyph account running smoothly, securely, and in compliance with Philippine regulations.
Account Registration Data
When you create an account on yyph, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. Your date of birth and identity details may also be used during account verification checks to confirm that you are who you say you are. We do not collect more personal information than is necessary to open and maintain your account. All registration data is stored securely and is never shared with third parties for marketing purposes without your explicit consent.
Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, yyph collects payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled by trusted third-party payment providers who operate under their own security and compliance standards. Transaction records are retained for a period required by applicable Philippine financial regulations and are used solely for account management, dispute resolution, and regulatory reporting. If you have questions about a specific transaction, you can refer to the FAQ page for guidance on how to raise a query. Your financial data is treated with the highest level of confidentiality at all times.
Platform Usage Data
yyph automatically collects certain technical and behavioural data when you use the platform, including your device type, browser version, operating system, IP address, pages visited, and the time and duration of your sessions. This data helps us understand how Filipino players interact with the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Usage data is also used to detect unusual activity that may indicate account security risks or potential violations of our Terms and Conditions. We do not use this data to build advertising profiles or sell it to data brokers. Aggregated and anonymised usage statistics may be used internally for product development and platform optimisation.
Support Communications
When you contact yyph through any support channel, we retain records of those communications — including the content of your messages, the date and time they were sent, and any attachments or screenshots you provide. These records allow us to follow up on unresolved issues, maintain a consistent support experience, and train our team to handle similar queries more effectively in the future. Support communication data is accessible only to authorised yyph staff members who need it to resolve your query. We do not share the content of your support conversations with third parties unless required to do so by law or as part of a formal dispute resolution process. You may request a summary of your support history by contacting us directly.
Location and Device Signals
yyph may collect general location data derived from your IP address to confirm that you are accessing the platform from within the Philippines, as our services are intended exclusively for Filipino players. We do not collect precise GPS coordinates or real-time location tracking data from your mobile device. Device identifiers may be used to recognise returning users and to flag suspicious login attempts from unfamiliar devices, which is part of our account security framework. If you access yyph from a VPN or proxy service, this may affect your ability to use certain features of the platform, as location verification is a regulatory requirement. Location signals are never used for targeted advertising or sold to any external party.
Identity Verification Documents
In certain circumstances — such as when processing a large withdrawal, investigating a disputed transaction, or complying with anti-money laundering obligations — yyph may request a copy of a government-issued ID or other identity verification document. These documents are handled with strict confidentiality and are stored in an encrypted format accessible only to authorised compliance personnel. Verification documents are retained only for as long as required by applicable Philippine law and are securely deleted once the retention period has passed. We will never ask you to send identity documents via unsecured channels such as public social media or unencrypted email. If you are asked to submit verification documents, you will be guided through a secure upload process within your account dashboard.
Your Rights as a yyph Player
Filipino players have clear rights over their personal data. Here is a straightforward summary of what you can request and how we will respond.
Right to Access Your Data
You have the right to request a copy of the personal data that yyph holds about you at any time. This includes your account registration details, transaction history, and any identity verification records associated with your account. To make an access request, contact our support team through the details provided in your account dashboard, and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection requirements. We may ask you to verify your identity before releasing any personal data to ensure that the information is only provided to the account holder. There is no fee for making a standard data access request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive in scope.
Right to Correct Inaccurate Data
If you believe that any personal information yyph holds about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account details such as your contact number or email address directly through your account settings, while corrections to identity-related information such as your name or date of birth may require supporting documentation. We will process correction requests promptly and notify you once the update has been made. If we are unable to make the requested correction — for example, because the data is required in its current form for regulatory compliance — we will explain the reason clearly. Keeping your account information accurate helps ensure that transactions are processed smoothly and that your account remains in good standing.
Right to Request Data Deletion
You may request that yyph delete your personal data in certain circumstances, such as when you close your account and there is no longer a legal or regulatory reason for us to retain it. Please note that some data — particularly transaction records and identity verification documents — must be retained for a minimum period under Philippine financial and gaming regulations, and we are unable to delete this data before the legally required retention period has expired. When you submit a deletion request, we will review it carefully and delete all data that we are legally permitted to remove, while clearly explaining any data that must be retained and the reason for doing so. Once your account is closed and all mandatory retention periods have passed, your personal data will be securely and permanently deleted from our systems. For more information on account closure, visit the FAQ page.
Right to Withdraw Consent
Where yyph processes your personal data based on your consent — for example, for optional marketing communications or promotional notifications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You can manage your communication preferences directly within your account settings, or contact our support team to opt out of specific types of communications. Withdrawing consent for optional data processing will not affect your ability to use the core features of the yyph platform, including placing bets, accessing the Game Lobby, or managing your account balance. We will action consent withdrawal requests promptly and confirm once the change has been applied. If you have concerns about how your consent has been used, you are welcome to raise them with our support team at any time.
How We Keep Your Data Safe
Security is built into every layer of the yyph platform — from account login to payment processing and data storage.
Encrypted Storage
All personal data stored on yyph servers is encrypted at rest using industry-standard protocols, ensuring that your information remains protected even in the unlikely event of a system breach.
Secure Transmission
Data transmitted between your device and yyph.onl is protected using HTTPS encryption, so your login credentials, payment details, and personal information cannot be intercepted in transit.
Access Controls
Access to personal data within yyph is restricted to authorised staff members on a strict need-to-know basis. All internal access is logged and regularly audited to prevent unauthorised use.
Breach Response
In the event of a data security incident that affects your personal information, yyph will notify affected players promptly and take immediate steps to contain the breach and prevent further exposure.
Questions About Your Privacy?
If you want to know more about how yyph handles your data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also check the FAQ for quick answers to common privacy questions.